Non-proprietary parts matter. However, often times non-proprietary parts are over looked, not considered or just not understood. So, let’s start from the beginning. What’s the definition of non-proprietary elevator parts and how can they solve problems regarding your elevator choice.
Generally, proprietary elevator parts are components produced, marketed and controlled under exclusive legal rights of the manufacturer. The manufacturer has no obligation to share any information about the part or component, how it functions, how it operates, how it can be repaired or used to adjust or improve the overall functioning of an elevator unless it is contractually obligated to do so.
Non-proprietary on the other hand, means there are no restrictions to the use or what company can repair or improve the functionality of the elevator.
Well that was a mouthful. The definition can be reduced to a more simple, proprietary elevator parts are ones that only the manufacturer can repair or use in a repair or maintenance of an elevator. Non-proprietary opens the door to any qualified and licensed elevator professional.
An even more concise characterization is, proprietary bad; non-proprietary good.
But why? Why are proprietary parts to be avoided when looking at elevator purchases.
There are limited arguments against choosing an elevator that has non-proprietary parts over proprietary. When non-proprietary options were first available, there was a short time that they were considered inferior due to their recent emergence.
That thinking is no longer a concern. There is a decades long track record now that shows reliability and durability for non-proprietary components. Keep in mind that all elevator components and elevator operations are subject to elevator codes, inspections, and parts must pass rigorous testing before they would ever be allowed in an elevator.
Also, much of the functionality that proprietary elevators could boast of is now available with non-proprietary units.
Too many times we receive calls from individuals that are dissatisfied with their current maintenance supplier. They are sometimes unresponsive, operate at their own pace with little concern for the end user or the building owner and often lack availability of parts or tools with many on back order. With proprietary parts you lose the ability to find solutions to the problems you are facing.
This was illustrated in a recent article regarding elevator repair delays. A lack of parts was the cause for denying people mobility and access. You can help shorten that time of repair if you chose for your next project an elevator without proprietary parts. If you want to know more about us, just click one of the buttons below. We would love to talk to you about your next elevator project.
You should care – Elevator parts are not all equal…but they are. Years ago there used to be a commercial that had the catch phrase “Parts is parts”. They were talking about chicken nuggets and not vertical transportation and their facetious point was parts are not all equal. There are better and worse pieces of the chicken to use in the production of a nugget.
In the home or commercial elevator industry that knife cuts both ways and a bit hard to explain. First, it is true there are differences company to company in components. But second, those differences are superficial at best and for a purpose. So the parts are not all equal but… still equal??? How does that work?
That doesn’t seem to make sense so let me explain this weird dichotomy by stating the following. Factually, most companies purchase the bulk of their components from the same group of independent companies. As a result an elevator, home or commercial, is filled with dozens of components and pieces that come from those various companies from around the world. The difference is largely relegated to different nameplates and logos being etched or painted on the components themselves and that is about it.
This gives the illusion that they are all coming from the elevator company you are buying from. Generally that is not true. As a result when you step into an elevator car most often very little of what you see or that makes it go up and down, comes from the name on the control panel. And in all likelihood the bulk of those parts are found in every other elevator you ride regardless of the company.
Also, the vertical transportation industry, for good reason, is highly regulated. Elevators in the United States make 18 billion passenger trips per year according to the National Elevator Industry Inc. For that reason alone it is very important that all parts must meet high standards. You just can’t put anything you want in the elevator as a component. They must be test and approved for quality and durability.
Alright, if only a handful of companies produce most of elevator components and all parts meet the same rigorous standards, how can they possibly be different? Well before I get to that I want you to know that I am not wearing a tinfoil hat. I believe that we did go to the moon, Elvis is dead and aliens had no part in building the pyramids. So what I am about to say is not a crazy conspiracy.
Here, goes. The big commercial elevator companies make the bulk of their profits in maintenance and not selling you an elevator. Shocked? They realized pretty early on that if any certified elevator contractor could provide maintenance, they could lose customers and money. People would simply shop around and find the lowest price for service.
The solution was two-fold. First, sell elevators that require the most expensive maintenance agreements regardless of the purpose. Second, place in those elevators components from manufacturers that will require special tools, passwords or programs to maintain the elevator.
If you combine those two principles with a confiscatory maintenance agreement you have a lock on maintenance income for that unit for decades. And there is really no way for the building owner to extricate themselves from the long-term costs.
So, despite elevator components largely being the same, parts are not all equal. This is by design and for a specific purpose that has nothing to do with the elevator ride or functionality.
Unfortunately, when asked, “What can I do?” the responses are limited. This is especially if you already have an elevator in place. It is not practical nor cost effective to replace the proprietary parts that force you into the long-term contract. It’s like the old adage, you pay for some mistakes forever. But learning from those mistakes is important as well as spread the word that you can make upfront decisions next time that will save you from the headaches and costs associated with choosing the wrong company.
The word to commit to memory is non-proprietary. Non-proprietary parts and components are simply those that any elevator technician can work on. They are not better or worse they are just accessible for maintenance from any company. You can even use the big elevator companies if you wish. It just opens the door to anyone to repair or maintain the elevator. So always, always, always have an elevator installed with non-proprietary parts.
Finally if you have any questions regarding what proprietary parts and components can mean to your elevator project please contact us. At TL Shield and MEM we pride ourselves on giving honest answers to your questions about elevators, home or commercial.
All you have to do is click one of the buttons below to get started.
When we say safe, quality Modular Elevators it is not just empty words or a marketing ploy. We really mean it and we wished that everyone would take it as seriously as we do. Like you, there are rumors from the past of a project with a different company where, while the elevator was hovering over the building, an elevator jack literally fell out and plummeted into the pit. It could have killed someone.
The story is shocking and absolutely true. People were in danger. Beyond that when a company puts out a product so poorly built it not only potential can harm people on the job-site it can also harm the modular elevator industry and the modular industry as a whole. A safe quality modular elevator is always our goal and we accomplish that goal. But, we all suffer the black-eye, when quality is not just suspect, but dangerous. MEM is different and here’s how.
To start with MEM has just been at it longer. We didn’t just pop up out of no where with no construction or elevator experience. We have over 40 years in the building industry and a 20 year manufacturing track record of success and safety. We have never – never had anything like the scare of a 300 pound jack falling from the sky. Our installs go in smoothly because we have so much more experience.
MEM elevators are also engineered with safety in mind. Usually when you say safety and elevators you are talking about for the riding public and our elevators are very safe, never putting the general public at risk. But we have engineered our products so they are also safe to install as well. Part of the many pluses of the modular industry is that it means safety on the job-site. The heavy lifting and working in cramped quarters is moved to the factory with plenty of cranes and space on the factory floor. Plus there is no working at heights while the shaft is being built like in traditional construction.
With MEM we understand how important work site safety is and engineer that into each and every elevator we produce. It may take more effort, higher-grade materials and more care when building them, but MEM elevators are built for safety before, during and after the set and start up.
Lastly, we check every product we manufacture assuring safe, quality modular elevators with our one-of-a-kind 10 Point Inspection by a certified elevator technician. Before the elevator is loaded on the truck, we make sure of the following:
Each of the above is a part of a process that produces consistent quality. If you are not careful you could pick the wrong modular company (the one where the jack fell out). Keep in mind that it is important that it is a certified elevator technician doing the checking and not just any old employee. We have multiple employees that are qualified and capable of checking everything out. We simply cannot vouch for what others are doing, but rest assured we do our best to make sure the elevator you get is the highest quality.
Lastly, we want to assure everyone that modular is the safest and best way to build. It is tested. tried and true and takes advantage of the latest building principles. Whether you are considering the method for an entire building or wanting to retrofit an existing structure with a safe, fast installing modular elevator, reputable companies in the modular building industry are ready to build faster, greener and most importantly safer.
If you are curious about safe, quality modular elevators and have a project in mind that you would like a quote for, click the button below. If you want to know more details about the accident that has caused such a stir, contact me at your convenience. I am always more than happy to explain why modular is the best solution and MEM is always quality elevators taking you to a higher level.
A Childlike View – Modular Elevator / Usually the posts on this blog are fact based, analytical, driven to find solutions to problems and serious. But that is not real life. I was reminded of this over the past weekend when I had the pleasure of hosting my granddaughter for a Saturday afternoon. She is just three years old and to her everything is new, a wonder, an exploration and excitement. I came to the conclusion that we all need more of that in our lives even at work. Somehow as we have matured, joy in discovery and wonder has slipped from our grasp. We replace those things with a healthy dose of skepticism, cynicism, and entrenchment. Sadly the innovation around us becomes stale, opportunities dim and adventure is cut out of the equation.
I hope that this short post wakes us from our slumber a bit and shakes us into seeing the possibilities and excitement of new opportunities. Hopefully, it will make some parallels regarding seeing the world a little less pessimistically, being open to new experiences and giving modular elevators a try. However, that is not the real purpose of the lessons learned. It is more about philosophy of life and why we need to embrace the happiness of adventure and the joy of wonder through a child’s eyes. Besides I get to post a couple photos of the cutest granddaughter in the world.
Let’s not go too overboard on the comparison. However, think about risk, thrill, wonder and trust. We can all find those things in our lives. But when was the last time you experienced it at work. Far too often we get real comfortable between the hours of 9 to 5. We reject the new for traditional, see only downside to risk, and lose wonder and trust.
Suddenly we find ourselves trapped in patterns endlessly. Yet we wonder where all the excitement went compared to when we first got started in our careers. It is often said that, if you always do what you have always done, you will get what you have always gotten. So, how’s that going for you? Especially regarding elevators.
So, if you will allow me permission to offer a bit of advice.
Life is far too short to continually do the same thing day in and day out. Muddling by is not how we are wired for a full life. We strive for comfort in repetition, yet it becomes the snare we have trouble extricating ourselves from.
So stretch your legs. Take a chance. Walk to the edge. You never know, you may find joy in the view.
Thanks for taking the time to read this over. I hope you take some of it to heart where it applies. I certainly will.
Now about elevators. Just because you see the risks of modular, don’t think that we don’t do the calculations, the cost estimates, the engineering and planning. Everything is ready and the whole package is prepared. We make placing a fully installed elevator extremely easy and enjoyable. Now it is up to you to take the chance and discover more.
I do feel compelled to at least mention modular elevators and the MEM Elevator System. It is the best solution for any low or midrise application. They are commercial quality and literally get installed in just a few hours.
If you would like more information or have a project in mind and would like general pricing just click the FAST TRACK button below. If you are interested, but want to learn more, click the button below for a LIVE VIRTUAL TOUR. We would be glad to solve your vertical transportation woes.
Modular Elevator Innovation – There are a few inventions that become moments in history that change everything. The Wright brother’s first flight, Guttenberg’s printing press and Edison’s light bulb are at the top of the list. But one moment rarely considered is the time Elias Otis cut a rope on a suspended the elevator at the 1853 World’s Fair. On that fateful day when the cable was severed the elevator did not fall due to his unique braking system. The elevator became safe and the world was able to build up creating skyscrapers and a new city lifestyle beyond four-stories.
However, since that great leap ahead, the elevator has remained largely stagnant in how it is installed in a building.
Designers, architects and engineers have been trapped into placing a tower in the midst of the project and after nearly everything is finished, the project is turned over to the elevator mechanic. They come and go as they will and one piece at a time the elevator is built from scratch from crates of parts inside the hoistway.
That laborious, inefficient process is carried out anytime a multi-story project is built. This slows completion, wastes resources and can greatly expand the time that it takes to allow occupancy. But this building mess can be cleaned up through the use of a modular elevator. The modular elevator innovation changes everything.
This innovation is not new. After the passage of the Americans with Disability Act a group got together and thought through the conundrum of providing vertical transportation quickly at a cost that would allow more access. Their idea included building a steel hoistway that could be placed in hours with all of the elevator components already installed inside. The concept was perfect, but execution was lacking.
From an elevator installer’s perspective significant improvements could be made to reduce time, increase quality and diminishing inefficiencies even more. T.L Shield and Associates president, Tom Shield took up the challenge and the birth of the first true and practical modular elevator was developed. Modular Elevator Manufacturing (MEM) was founded and mass factory production of the MEM Elevator System began. Tom Shield said about the process, “We never set out to create an elevator revolution, we just wanted to solve problems to vertical transportation for builders and installers. We feel we have accomplished that goal.”
“We never set out to create an elevator revolution, we just wanted to solve problems…”
Tom Shield – MEM President
As the market expanded additional innovation has been tested and accepted leading to the high-quality alternative to conventional elevators we have today. Shield said, “It has been a long road to market acceptance, but nationwide people are seeing the modular elevator as a solution to many of their problems and we continue to project significant growth.”
The stead increase in market share continues as architects, designers, project managers and building owners see the value in controlling their projects, cutting general construction costs and having occupancy faster than with old-fashioned traditional elevator installation.
As you can see Modular Elevator Innovation has led to an alternative that has been accepted and should be considered prior to any multilevel project. To reduce time, costs and headaches, we have a solution for your project woes regarding the elevator.
The modular elevator is not just a quick tip up for the outside of a building. It can be banked with other elevators and fitted with any design. Our commercial quality elevators can be used in retrofit or new construction just like traditional elevators, they just don’t come with the same baggage.
So if you would like to explore more, you can schedule a live virtual online tour and see first hand how we produce our modular elevators. You are also welcome to visit us in person as well. Just let us know when you are available.
Lastly, if you have a project in mind and would like to explore your total costs and benefits regarding our modular elevator complete a request for a Fast Track Quote. In about 24 hours, we will provide you with a thumbnail quote and get your project started. Just click one of the links below.
Modular Elevator Footprint – Often times when comparing the revolutionary MEM Modular Elevator System to traditional elevators the modular elevator footprint size comes up as an obstacle. This is especially true regarding interior placement. In this blog post we compare how much space is taken up in an apples to apples comparison.
There is a lot of confusion over exactly how much space the hoistway will ultimately require. To clear this up we went to our valued California partner TLShield for answers.
Senior Sales Executive, Craig Braund is a leader in the elevator and construction industry. He is known for using clear communication to solve problems for a variety of builders and architects. He took the time to examine the statement and question:
A modular elevator footprint takes up more space than a conventional elevator. Fact or fiction?
Coming to a conclusion on this question can be important. Especially to builders, architects and contractors when they consider switching to a modular elevator in the interior of a building. They like the fact that the modular elevator is off the critical path. It also saves time on the job and ultimately is a cost savings. However, switching from a conventional elevator, already designed in the project, to a modular elevator can be a hard decision to make. This is especially true when they are presented with the inside pit dimensions. This is because they believe they will have to totally redesign the building space for the elevator by a foot on each side to fit the MEM Modular Elevator System in.
But below, you can see that isn’t the case.
A typical 3500G (Gurney) conventional elevator has an inside pit / hoistway dimension of 6’-11” x 8’-6”
The MEM Modular Elevator System HW-2 3500G (Gurney) has an inside pit dimension of 7’-10 1/4” x 9’-6″
But is the required building space really larger? Here’s where it gets interesting.
The hoistway walls on a conventional elevator are typically between 7” and 8”. So the actual overall outside dimension (using 7” walls) of the elevator and hoistway is 8’-1” x 9’-8″.
A HW-2 3500G MEM Elevator with a 2-hr fire rating has a overall outside dimension (outside steel plus 2 1/2”) of the elevator and hoistway of 7’-9” x 9’-4 3/4″.
So in reality, an interior MEM Elevator actually takes up less building space. When the hoistway walls are utilized as building walls as done typically. The good news? No major redesign is necessary at all.
Therefore the answer to the “fact or fiction” question is… fiction. The modular elevator footprint is actually smaller.
If you have been holding back on considering the MEM Modular Elevator System because you thought interior placement was a problem with the modular elevator footprint size, we hope you reconsider.
As you can see we are a great option. We can be your solution to taking the elevator off the critical path. Additionally we can provide you with time and cost savings. To explore more you can click the button below. Sign up for a LIVE VIRTUAL TOUR of our facility where we show you how we produce this revolutionary product. If you have a current project and would like to explore more with pricing click the Fast Track Quote button.
We would be glad to have a conversation and help you with a solution to your vertical transportation needs.
Elevator Poll Opportunity to Change / Nov, 2022 – As most of you know we have been conducting a one of its kind poll. For the first time a poll was sent to the entirety of the construction industry regarding elevators. Architects, general contractors, engineers, design build firms and elevator professionals responded. Additionally, to have more clarity and to focus our efforts on real solutions we held a series of open forums where we discussed the results of the poll. We heard anecdotal stories that confirmed our findings and consistent reports of issues with the current traditional elevator industry.
After the poll and subsequent analysis we can say there is an opportunity to make changes for the better in the construction industry.
And that always was the point. The poll confirmed the problems that had always been rumored. Now we can begin a revolution to foment change that is solutions based. So in this article we are going to examine each of the five inferences the poll questions and forums confirmed and make some general suggestions for improvement.
After all, our desire is to improve an industry that has not substantially changed in how it installs elevators or deals with the construction industry for over 150 years. To make improvements we wanted to start with actual information from the people that deal with elevators and have to live with the challenges they present.
And then start the conversation about solutions. This is the beginning of the discussion regarding those solutions. We know where we have been and now we must start charting a path to where we are going in the future.
The polling and results of the open forums are pretty telling. The current way the construction industry and elevator industry function or rather doesn’t function, is a problem. Both sides have points and counterpoints, but change is stuck because solutions are slow to come forward and then equally slow to be embraced. The poll reflected this with a well documented reticence to adopt each other’s other options.
We are not hiding the results because we want a full discussion of experiences that back up or reject the results and other inferences from the data we missed. The bottom line takeaway; there’s a problem. So much so that some are grasping for solutions. But don’t take our word for it. We encourage you to look at the graphics and add your comments below as to what your impressions are or the inferences you draw.
This is the being of thinking through the issues and not the final word or in depth solutions. This is a continuing of the dialog. We look forward to your input and feel communicating with continued analysis will help both industries (construction and elevator).
With that said, here are early inferences drawn from the poll and open forums:
The overall customer experience is negative regarding the elevator industry. Over 88% feel the experience was horrible to needs improvement. Over 40% felt it was horrible to barely tolerable. No sugar coating it, it is not a good result. However, keep in mind this attitude shifts dramatically depending on occupation or role. 90% of design professionals believe their experience to be generally good. Easy to use websites for plans is a big help. Turns out however websites can’t install an elevator. This also means that the elevator industry focuses effort on the sale of elevator units, not difficulties of those downline from the decision.
The results we found are uncomfortable. Keep in mind that this poll was sent to the elevator industry as well, so they know there’s a problem. The elevator industry front loads their efforts to the sale of the elevator and more importantly to the sale of the maintenance plan. That is their model. They know that if they are chosen they get decades of maintenance fees. So what can change the elevator market and its reputation? It is the market itself. Not to push the problem off to the customer, but until alternatives are explored, the elevator industry will continue to be the monolithic monopoly it has become. Immediate considerations is refuse to purchase an elevator with proprietary parts. Proprietary parts are the hook that keeps maintenance forever attached to the sale and handcuffs you to the company.
Also, consider moving the pain of the elevator selection to the front of the process. That is where longer-term issues can be addressed in the contract for the elevator. Once you are into or past the bidding stage it is in all likelihood too late to make a change as the hoistway placement and size has been determined. One solution being used by a frustrated builder, discussed in our forum was to make the hoistway opening big enough to accommodate nearly any elevator. He felt it gave him more flexibility to shop and compare.
Delays are a huge issue. 65% in our poll say the elevator always creates delays. The nature of how conventional elevators are installed is the problem and solutions maybe limited unless you look into alternatives such as modular elevators. The hoistway is built along with foundation and there it sits until power and a controlled environment is secured.
At the end of any build, the pressure is on to finish up. Tensions run high as time is running out. One person we talked with about the frustration said, on a job the elevator company pushed out completion more than 6-months passed the expected occupancy date. Understandably he was apoplectic, but stuck and he knew it.
The traditional elevator industry has no solution for the pace of the install. They will be done when they are done. The timeline for the elevator crew is often times at odds with the construction manager’s expectations. Increased communication can be a big help, but this can’t be just chatter. There must be clear timelines to be adhered to and notification of steps to completion must be communicated clearly to everyone involved. This is especially true regarding life/safety trades and when they are checked off as complete. One phone line can cause delays of weeks and change orders.
Explore other options. With modular elevators the elevator arrives already installed and can even be used as the construction hoist. It sets in a couple hours and the start up is a week long process not months.
The most important consideration regarding the purchase is on time start up and use. But there is no control over that with current industry standards. The conventional elevator is an immovable object stuck on the critical path. That creates a feeling of loss of control or helplessness.
Cost, Type of Conveyance and Structure are also concerns that sometimes present few options for improvement.
Regardless of the type of elevator, the inspection process is out of the hands of the elevator contractor in most jurisdictions. These must be scheduled in advance. So the solution is to make sure you have a checklist of completed items, before the inspection is scheduled. Call backs can mean change orders.
When it comes to costs that is often linked with conveyance. Watch out for being oversold. It has been relayed to us in any number of conversations that traction or roped units are being recommended for short travel distances. The initial cost is higher as well as the lifetime costs through maintenance agreements.
Additionally, cost of the elevator does not encompass all the ancillary aspects of the build, so at the end of the project the actual investment in the elevator is most often not known. How much money per stop is wasted due to call backs of mud and rock crews, flooring installation and painters? One construction professional indicated the traditional elevator costed him $30,000 to $40,000 more per stop due to call backs of other trades. He found another alternative.
If you want the elevator off the critical path a modular elevator is the route to go. The market for modular elevators is expanding with large elevator companies offering alternatives overseas and new companies starting domestically. Modular is the future for low and mid-rise applications.
There is flexibility! No one polled automatically keeps the same elevator company due to past experience. This means change is possible. But it seems the choice is pushed back to the bidding process creating a lack of flexibility and specs makes innovation difficult.
Using your flexibility to make choices early is the best alternative. By the time you get to the bidding process all of the flexibility you once had is gone. You are locked into the same models that you have always used.
The bidding process leads to specs that stifle innovation. As we have learned and discussed in our forums, elevator companies largely ignore the specs. So why push the decision out to or past the bid process were you are now under more of the elevator company’s control?
By the time you are passed the bid phase, it is often too late to consider other alternatives without additional costs. All hope of innovation is gone. Ultimately, construction professionals are often locked into just a couple bad choices so leave your options open, it maybe counterintuitive but research and decide early.
Finally – Start up is the elephant in the room. It is a huge issue, but out often out of your control and even out of the control of the elevator installer, especially regarding inspection and final approval. Cost overruns are constant.
One truism confirmed in our conversations is that lack of communication costs time and money on the project. One example was the push by the general contractor to expedite the elevator inspection. It led to the elevator being fully ready but life/safety aspects of the building were still not complete. That meant a failed inspection and then change orders to return for a second inspection. Open communication would have resolved that issue before it became one.
There are options that include a fully functioning elevator installed that can be used as the construction elevator and then converted to a passenger elevator once construction is complete. Knowing it runs, is a big benefit to final turn over of the unit. It certainly speeds the elevator to complete readiness faster.
This poll and open forums led to a great new starting point for the construction industry to begin to change in how it views elevators and all the pitfalls. It also gives Modular Elevator Manufacturing and others in the elevator industry the perfect opportunity to change the industry from the inside out. We again are asking you to join us in this revolution. That does not mean buying a Modular Elevator Manufacturing System. It means looking at the elevator industry afresh and deciding early on what mode of vertical transportation works best for the project you are on.
We will continue to update and change our recommendations as responses pour in. Based on the response so far, it is evident there is a problem out there and we can begin to fix it together. The industry can change and improve its image, product and installation methods.
Also, by working together we can reduce headaches, improve start up times and cut costs. That will lead to better strategies and decisions when including an elevator in your project. Elevators will never be problem free, but they can be improved upon and that is our hope as we lead an Elevator Revolution.
In the mean time if you want to know more about the MEM Elevator System please let us know by clicking a link below. You can take a virtual tour of our factory where we openly discuss our process and the elevator industry. You can also request a Fast Track Quote if you have a project in mind and are curious about the solutions we offer. One more reminder – please comment below. Your input is important.
Elevator Poll Results In / Nov, 2022 – When it comes to polls the type you hear about most are of the political variety. I hate to say it, but those polls usually have a hidden purpose. They are not very straight forward and often try to lead to specific predetermined conclusions. Prognostication or propaganda? We approached our first of its kind elevator poll in a much different fashion. We actually wanted to know the truth about what construction professionals really had to say about elevators.
As a result we sent our simple five question poll to nearly 20,000 construction professionals from architects and engineers to project managers and elevator companies. Our purpose was to gauge and discover impressions, problems, shortcomings and possible solutions.
We have now held multiple open forums and are ready to share results.
Our desire is to improve an industry that has not substantially changed in how it installs elevators or deals with the construction industry for over 150 years. To make improvements we wanted to start with actual information from the people that deal with elevators and have to live with the challenges they present.
After all, our goal is to lead an elevator revolution. You can’t lead anything unless you know where you are going. And knowing where you have been is also a big help.
As mentioned before to augment the polling data we held a series of open forums regarding the elevator poll and industry. The opportunity for input was vital because for a revolution to take off it must start with a well founded idea. But as the idea grows, connections are created and communication with like-minded individuals and companies come together. Then you can have true innovation and change.
The open forums discussed the results of the elevator poll, confirmed our suspicions and we connected through communication with folks that want the same thing; a responsive elevator industry that provides solutions not obstacles.
Everyone involved (including elevator professionals) want to change the practices and products for the better. So what are the findings?
You can access each individual graphics below by clicking on them. Using the polls and with the help of our open forums we came to some important conclusions for the elevator industry and how it is viewed by the construction industry as a whole. But don’t take our word for it. We encourage you to look at the graphics and add your comments below as to what your impressions are. Forward this to others for their input. As time goes by we can enhance our perspective. This is because we are searching for truth and not trying to promote a specific perspective. We feel communicating and continued analysis will help both industries (construction and elevator) improve.
The responses and discussion groups revealed the following:
The overall customer experience is negative regarding the elevator industry. Over 88% feel the experience was horrible to needs improvement. Over 40% felt it was horrible to barely tolerable. No sugar coating it, it is not a good result. However, keep in mind this attitude shifts dramatically depending on occupation or role. 90% of design professionals believe their experience to be generally good. Easy to use websites for plans are a big help. Turns out however, websites can’t install an elevator. This also means that the elevator industry focuses effort on the sale of elevator units, not difficulties of those downline from the decision.
A possible reason for the negative experience is the elevator interrupts job completion. 65% in our poll say the elevator always creates delays. At the end of any build, the pressure is on to finish up. Tensions run high as time is running out. One person we talked with about the frustration said, the elevator company indicated they would have to push out more than 6-months passed the expected occupancy date. Understandably he was apoplectic, but stuck and he knew it. His impression of the elevator industry is forever harmed.
The traditional elevator industry has no solution for the pace of the install. They will be done when they are done and the timelines for the elevator crew are often times at odds with the construction manager’s expectations. Bad communication and unresponsiveness may be the heart of the negative reviews.
The most important consideration regarding the purchase is on time start up and use. But there is no control over that with current industry standards. The conventional elevator is an immovable object stuck on the critical path. That creates a feeling of loss of control or helplessness.
Cost, Type of Conveyance and Structure are also concerns that sometimes present few options for improvement. Too often based on poor specs, builders are over sold regarding conveyance type for the building with hidden costs. Also, cost of the elevator does not encompass all the ancillary aspects of the build, so at the end of the project the actual investment in the elevator is unknown.
How much money per stop is wasted due to call backs of drywallers, flooring and painters. One construction professional has indicated the traditional elevator cost him $30,000 to $40,000 more per stop due to call backs of other trades. He found another alternative.
Good News! There is flexibility as no one polled automatically keeps the same elevator company due to past experience. This means change is possible. However, pushing the choice of elevator to the bidding process leads to specs that stifle innovation. As we have learned and discussed in our forums, elevator companies largely ignore the specs anyway. They supply bid packages with tons of caveats and wherefores, not even addressing specs. So why push the decision out to or past the bid process where you are now under more of their control?
By the time you are passed the bid phase, it is often too late to consider other alternatives without additional costs. All hope of innovation is gone. Ultimately, construction professionals are often locked into just a couple bad choices. It also sets in stone an unfavorable timeline for project completion.
Difficulties – Start up is the elephant in the room. It is a huge issue, but out often out of your control and even out of the control of the elevator installer, especially regarding inspection and final approval. Cost overruns are constant. The lack of communication costs time and money on the project. One example was the push by the general contractor to expedite the elevator inspection led to the elevator being fully ready but life/safety aspects of the building were still not complete. That meant a failed inspection and then change orders to return for a second inspection. Open communication would have resolved that issue before it became one.
This poll and open forums lead to a great starting point for the construction industry to begin to change how it views elevators and all the pitfalls. It also gives Modular Elevator Manufacturing and others in the elevator industry the perfect opportunity to change the industry from the inside out. In the next blog post, we will get into the specifics of how the elevator industry can change to improve its image, product and installation.
We will continue to discuss how a revolutionary way of dealing with real issues can improve your projects, reduce headaches and can lead to a better way of building. Elevators will never be problem free, but they can be improved and that is our hope as we lead an Elevator Revolution.
In the mean time if you want to know more about the MEM Elevator System please let us know by clicking a link below. You can take a virtual tour of our factory where we openly discuss our process and the elevator industry. You can also request a Fast Track Quote if you have a project in mind and are curious about the solutions we offer. One more reminder – please comment below. Your input is important.
For nearly twenty years Modular Elevator Manufacturing has been leading the elevator revolution. Like any revolution there are milestones or measurements that show the growth of that movement. Markers that point to the “normalization” or general acceptance of a movement. These include: a global awareness of the product and methodology, an overall increase in market acceptance, implemented examples of the concept in completed projects, general acceptance and understanding of the advantages, and ultimately expansion of the market. Now, MEM is pleased to say, “Next stop transformation”.
Those milestones are being realized. Now the focus is shifting from the necessity of revolution to the reality of transformation in the elevator industry itself.
When the concept of the modular elevator was first conceived, it was as a response to the Americans with Disabilities Act (ADA). Three individuals put together the original plans and started producing modular elevator units. Their concept was largely designed to sit beside an existing structure to easily and quickly make an old building compliant and more accessible. Great idea!
Many of those early units were sold and installed. But a modular delivery approach requires an understanding of construction and elevators. Ultimately, an overall lack of experience in the construction industry led to many difficulties in the installation process along with other issues. However, suggestions from the field for improvements often fell on deaf ears and so the concept, although sound, struggled to take off.
Enter TLShield. As the fledgling modular elevator company fell to failure, Tom Shield, who had installed many of the early units, took a bold step. His company, TL Shield and Associates began a new entity Modular Elevator Manufacturing (MEM) dedicated solely to the improvement and production of modular elevators. They instituted many product changes to improve the overall quality and installation process. The MEM Elevator System was born and they began producing the solution that many were looking for.
Since that time a steady march towards revolutionizing the old, tired model of conventional elevators began. Few realize the elevator industry had largely remained stuck in the mid-1800’s in the way an elevator was installed and produced. Since before the Civil War hoistways were built in a building and then the elevator was painstakingly assembled in the shaft. Crates of parts would arrive to be assembled in a closed, challenging space. That is still the way it is done in the conventional elevator sector. In an honest moment, the entire industry would agree, that makes no sense at all. Modular elevators changed all of that. They are produced in a factory, hoistway and all, shipped to the location and then the fully install elevator is lowered into place in a couple hours.
Since the beginning MEM realized that the product was revolutionary, but the revolution could easily die if a proactive approach to enlightening the construction industry failed. So education and information became the model to market the concept and high-quality product. “Next stop transformation” would take time, patience and effort but worth it. Change in any monopolistic industry is a slow steady undertaking and does not happen overnight.
To propel that change forward, the new model became education in place of the expected sales pitch. Older iterations of the MEM website contained a voluminous amount of data, facts and specifications. It even offered up links to drawings and engineering information. Previously many considered that kind of information proprietary to their brand and did not have plans on line. However, we found transparency was the best option in how we arrived at our improvements, created awareness and helped to answer questions.
This includes passing knowledge freely to other elevator companies. Sharing and opening our facility became a routine practice and is still in practice today. When Covid hit, we offered for the first time a one of a kind virtual tour of our factory to anyone that asks. That openness and outreach remains the only online virtual tour of an elevator production facility in the world. No one opens their doors as we do. We know allowing openness and full disclosure is the only way to make our “next stop transformation” a reality.
If you want to take advantage of our live virtual tour you can do so. Just click the button.
Early on schools in California embraced the modular concept and the idea that a modular elevator would be the best and most logical choice for ADA compliance. As the sole leader in the industry we were often specced into those projects. However, I remember the day that a modular elevator was specced into a project that was not in the education sector. Obviously the day passed with no fanfare or popping corks, but I knew things had changed.
Product acceptance on a whole new level had just occurred. That was followed quickly by approved architect training through AIA, integration into new building projects not just retrofits and design/build plans being altered. This was all to incorporate our modular units into ever-widening applications regardless of the type of construction method.
We also found that big players in the construction industry were more than just curious, they were serious. They saw that a fully installed elevator set in place before lunch break was a big deal. The realization and reality of an elevator off the critical path had enormous implications. The potential of that removal from the critical path changes everything. It reduces call backs of other trades and the entire timeline and costs. Suddenly, the light bulb clicked on…there was a better way.
Acceptance of the product was also demonstrated by increases in our Fast Track quotes, formal quotes and ultimately sales. In just two short years we had to double our manufacturing floor and we are currently at all-time sales heights requiring us to look at an additional expansion or space. We now ship nationwide routinely with projects as far away as New York. All of this success was due in part to our commitment to modeling of the concept in how it works and the advantages.
Commonsense it seems has disappeared in some ways from our society. The hardest way of doing things has replaced ease and wisdom as in the construction industry’s use of conventional elevator companies. Unfortunately, their sales concepts is not one of openness and sharing. Instead we learned through our polling efforts they were sometimes sowing seeds of confusion an exclusion. There was just one way…their way.
“The elevator company knows there are not many alternatives for installation so they capitalize in the safety of us needing them more than they need us.”
Poll Respondent – August 2022
One of the respondents to our poll said it best, “It’s unfortunate knowing when entering into a project where elevators are to be installed that there will be issues and complicated schedule situations. The elevator company knows there are not many alternatives for installation so they capitalize in the safety of us needing them more than they need us.”
We have become that alternative and change so needed. As our mission is not just to offer concepts, but actual projects that clearly demonstrate higher quality can accompany speed through manufacturing.
Most importantly we stress we need each other in the building process. We know that if you just say something is better, faster, easier greener, and more cost effective it would come off looking false no matter what the intentions. Listening and conversation is our mandate.
As a result we developed cohorts for each vertical construction segment. And we developed a short poll to enable us to hear what is wrong with our industry anonymously. We do not horde the results but in an unprecedented move provide the data openly to everyone that wants to see it.
Help us improve the elevator industry by taking our short poll. It will help us shed some light on industry improvements. It is anonymous and just five short questions.
We feel the product makes the most sense and with sincerity we share what we know and have learned.
It is a huge difference as we recognize that we have succeeded where the previous company failed by listening, understanding the elevator industry intimately and making needed change. Intuitively we knew immediate improvements that would make everything better in the engineering, design and installation. Honestly some were what we would call no-brainers, plain to see from the decades of elevator experience we brought to the table.
However, it is easy to be blinded by past success. So we continue to innovate, expand our knowledge and to assess our projects from the perspective of architects, project engineers, construction managers and owners. The communication is crucial to continued success.
It is important to know that this does not mean every idea is a good idea. We methodically look at new ideas against what has worked. We think deeply and don’t jump to quick conclusions. This has led to an ever improving product line that exceeds expectations.
As our market share continues to grow we know our ideas and concepts will be and have been copied. Sometimes they are just pretenders that think anyone can produce an elevator. They struggle with quality and often seem to grope in the dark with innovation. But, when you are driving towards the “next stop transformation” philosophy ultimately the next stop includes others in the business. When you are successful at what you do people will follow.
The result is two new reputable entrants into the modular elevator industry. They have seen growth and want to be a part of the revolution. It may surprise you but, we have no qualms with that as long as they copy our quality as well. As a pioneer in the modular elevator business we are glad to have help building on what we have done.
Resolute Elevator in North Carolina has stepped up to manufacturing modular elevators in a big way and they are seeing great growth. Their background is similar to ours. They were in the elevator business for several years and even installed some modular elevators. Likewise, they were concerned for the elevator riding pubic and the concept itself when they found the modular offerings they used less than the quality they and their customers demanded. At Resolute they felt innovation was lacking and poor workmanship was the order of the day. They understand that if modular elevators become equated with substandard quality then the better concept of a manufactured elevators would struggle. They have even participated in one of our cohort groups. Their input was invaluable.
Big congrats to them and best wishes!
But a second entrant into the modular elevator industry is more curious. Thyssenkrupp (commonly called TKE), having witnessed the wisdom and potential market share of modular, has decided to stick their decidedly big toe into the elevator revolution we began so long ago. As we all know big companies move slow and ponderously and big elevator is no acceptation. After all we have been grabbing more and more of the elevator market for over a decade and our innovations have now become a staple in many construction segments.
Why does TKE embrace change now? One can only speculate. However as we know in the “next stop transformation” theory, new entrants will come from a number of sources. We are just satisfied that they, although late to the party, see that modular is viable and the future. They are just now testing their new modular system in Hong Kong, but they will eventually make it to our shores. This is not just vindication, but product justification. Now they see it and soon everyone in the construction industry will as well.
Overall this is proof positive that what we are doing is winning the revolution.
Next stop…transformation and we have been leaders in that effort longer than anyone else.
If you are interested in being a part of the elevator revolution, we encourage you to dig, explore and ask plenty of questions. We are ready and willing to be a part of your period of discovery. To get started we offer a couple opportunities below. Just click a button.
A modular project always benefits from using modular elevators. The primary reason is that the resources and knowledge are already in place and everyone understands how the modular concept works. There is comfort in understanding the modular concept.
But the benefits go beyond just mere comfort. It fulfills a need to increase speed, time and savings. Also, the MEM System does not interrupt the benefit of a modular design. In a recent Los Angeles area modular project. Studio One-Eleven designed three supportive housing buildings all based around the modular concept, so using a modular elevator was an easy choice. The advanced modular design of the project and MEM allowed the Vanowen Apartments, by use of the modular concept, reduce costs 30-35% below conventional construction. That meant a more efficient use and speedier occupancy for the chronically homeless of Los Angeles.
“Modular designs we are perfecting with our partners significantly reduce cost and construction time,” said Michael Bohn, Studio One-Eleven Senior Principal, AIA. “We may have provided the model to build it faster, cheaper and better for the affordable housing sector which could help alleviate Los Angeles’ housing crisis.” Modular Elevator Manufacturing was proud to be a part of the project.
The MEM Elevator System went in smoothly as part of the modular project package and impressed those on the project.
The benefits realized are due to an understanding of the modular concept as a whole. The pit needs to be perfect so there is a seamless match to the rest of the structure. We provide an easy to use template that assures ease of installation. With that in place the elevator easily slips in.
Once the pit is complete the fully installed elevator goes in before lunch. Then when electric available onsite, the crew returns to start up the elevator. The process is so fast that the modular elevator can be used as a construction elevator saving money on the project.
If you have a project in mind and want to speak directly to one of our representatives fill out the Fast Track form. We can provide you a thumbnail number in hours.
Lastly, this type of project takes a team. So, we would like to mention our partners in this project. Our good friends at Howard Construction were professional as usual. Their team did a great job! Award winning Studio One-Eleven provided a unique design based on the modular concept. Also, TLShield placed and started up the MEM Elevator System.