Russ Ward

Modular Quality Matters

6 Reasons Modular Quality Matters – We have all been frustrated by low quality. Items purchased in good faith sometimes seem to break before they come out of the box. Or once out of the box, they look or perform nothing like what was pictured or promised when we bought the item. Instead of being happy with the purchase, words like cheap and flimsy cross our lips, meaning that we have been had. The more expensive the item, the more remorse follows.

However, in the modular industry quality is high because we take an antiquated process where onsite construction is the norm and move it to a production facility. What was then built by various people, in various trades, in various conditions becomes an orchestrated symphony of production. Historically poor quality and high cost is moved to a factory where exact processes and standards can be measured and accomplished. The modular process takes various acts of individual quality to a habit of success. For instance, our factory produced hoistways are always plumb and level. That is simply due to our factory processes that cannot be accomplished on the jobsite and it shows.

Quality modular elevators you deserve
Constant inspection makes us better.

“Quality is not an act, it is a habit.”


As Aristotle said, “Quality is not an act, it is a habit.” And those habits are formalized into higher quality with modular manufacturing. In modular building you will never hear “close enough” or “I guess we will have to make it fit.” It is right every time, because the habits that produce quality are built in.

Modular Quality Matters – More than a Slogan

Unfortunately, there are outliers in some manufacturing facilities. Quality becomes just a slogan. If modular quality matters why do some not improve quality? Procedures are skipped, shoddy workmanship is allowed, new practices are slow to be adopted or worse continued tinkering and “problem solving” doesn’t allow for systems to work. In other words, if you have a team of problem solvers constantly changing the system in an unorganized fashion, the quality will undoubtedly suffer.

At Modular Elevator Manufacturing we make sure changes to procedures are checked and double checked before becoming standard operating procedures because modular quality matters. One person cannot just change something at a whim, even if it is generally a good idea. The procedure must likewise be changed with the whole team being aware of any alterations. That is where habits of quality are formed for the whole organization.

We agree with the Phil Crosby philosophy of quality and as a literal rocket scientist he knew a thing or two about it. He said, “Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.” Quality is not posters, or slogans or bright ideas that get used once and then forgotten.

For us quality is a top-down effort and philosophy emanating from senior leadership and permeating the organization at every level. Quality is crucial and should matter that much at every business. It does at Modular Elevator Manufacturing where we take quality seriously.

The List of Why Modular Quality Matters

With that said here are the 6 reasons quality matters for us at MEM. There are probably more but these came to mind:

  • Safety – People ride in our products everyday! We owe it to them to produce an extremely safe product. Quality makes sure of that. Also, we owe it to customers to have safe delivery and installation practices. Other don’t.
  • Morale – Nothing can crush the spirit of a team more than to know what they are producing stinks. Low quality creates low expectations throughout the organization. Turnover due to dissatisfaction and poor leadership is the result. It leads to a workforce with less experience and less training. Quality suffers.
  • Cost – Quality reduces costs. With elevators the savings are not necessarily in the product’s up front price tag, but still there. When the unit is delivered and handed over, any poor quality becomes the burden of the building owner. Those costs are often hidden from the customer until it is too late. A cheap elevator turns out is a cheap elevator.
  • Longevity – This is real important in the elevator industry. In the hundreds of projects we have been a part of, all are still in service (unless the building was decommissioned). Our quality produces longevity and that says a lot with 40 years experience.
  • Retention – Low quality makes it difficult for some to retain customers and good relationships. The low quality modular elevator company has to always find new victims for their poorly constructed product. We have an extremely high customer retention rate due to the care we use when producing an elevator.
  • Reputation – This really hurts the most. Poor quality from other manufacturers gives the whole of the modular industry a blackeye.

Quality You Can Trust

The entire premise of modular construction is that by instilling factory processes into the construction trade, the industry can produce a higher level of quality, faster and often at a reduced cost. That is what we do at MEM day in and day out. However, when slipshod practices and lack of experience infiltrate the market, quality declines. Then the premise of factory production being better comes under attack.

Whether due to ignorance, no experience or a desire to make a fast buck, when quality is ignored the reputation of the industry gets sullied. The result is a better process that produces a better product (safer, greener and faster) becomes more difficult for the consumer to accept. Who knows how many dollars, how much time and how much energy has been wasted. How many injuries could have been avoided? All due to a very small number of businesses that do not see quality as important.

That is why at MEM we do not think “close enough” is good enough. We know that low-quality has a cost to the industry, the customer and to safety. We strive for quality in all we do. Whether you need a multi-family unit elevator or one for a medical facility, an elevator for a retrofit project or new construction we provide a quality solution.

Try Us

If you have tried modular elevators before and found that the quality was not as promised, don’t give up. Instead give MEM a try. We live by the above list of 6 reasons modular quality matters. You will not be sold a bill of goods for a fast buck, but instead you will find a partner providing quality you can count on.

If you have a project in mind just click the button below, we can get you budget numbers in less than a day. Of course you can also call us anytime, and have a real conversation with an expert in the elevator industry. We are looking forward to talking to you. You can also click the link for a tour of our facility. Also, we are proud of what we do and how we do it. So, if you are curious schedule your live virtual tour today.

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