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Russ Ward

Elevator Forum Produces Results

Elevator Forum Produces Results. For those of you who are new to Modular Elevator Manufacturing (MEM) we are an elevator manufacturer. But not your typical company. We are trying to foster a revolution in an old industry that has not changed in 150 years. To help in that effort, we have sponsored a poll about the elevator industry so people in the construction industry can let us know the challenges they face when an elevator is part of their project. You can still participate by clicking the button below. It is just five short questions.

We then take those results and further define the issues you face by holding an open forum and clarifying the issues. The next step is then to make an honest effort to reform an industry in desperate need for a revolution. We will make changes to how we do things but also publish important information that you can use across the industry regardless of who you choose for your vertical transportation needs.

One vertical industry at a time we will be offering these opportunities for change. Our first was a success with the parking garage industry. The results of the forum were not surprising, but interesting to say the least.

Shocked By The Candor

First, when we said we were having a free and open discussion, we expected people to strain to participate with a largely one-sided conversation. Nothing could be further from the truth. We went through each of the poll questions and listened. To our surprise there was a lot to hear.

For instance when we asked specifically about time of completion and the elevator’s impact we were shocked at the candor.


The elevator installation “Usually creates major delays” to “Usually creates some delays”.

This is a major pain-point for the builder and the elevator industry.


Discussing that single issue propelled a discussion that elevator manufacturers need to hear more about. It seems that the overriding thought from builders across the construction industry is that the elevator installer are actually looking for ways to leave the jobsite. That leaves timetables for completion unpredictable.

Let Me Count the Ways

It turns out that elevator mechanics once they get on the site are often looking for ways to get back off the site as fast as they can. We know many of the major reasons that occurs. An emergency somewhere else is a good reason if true. But they become more difficult to swallow after that and seem more like excuses. Examples such as it is too hot or too cold in the hoistway or shaft has led to a running joke in the elevator business (especially in colder climates), the technician watches the thermometer more than the time clock. If it drops below 55 degrees, time to go home.

The elevator company will sometimes come clean with an acknowledgement they double booked or they are trying to finish up another job somewhere else.

You will hear that they don’t have all the parts they need.

But a new reason to abandon the jobsite from wayward elevator mechanics came to light as well. I had never heard this one before. It is too dusty in the shaft. That was a new one on me.

Overall, because of a lack of trust in the industry as a whole or lack of trust in an individual company, builders are just not buying it.

The Most Damning Indictment

This discussion led to the most damning indictment of the whole conversation. The elevator company is just looking for reasons to leave the site and they are not team players.

“The elevator industry generally takes the opinion, too bad.”

The feeling of the group in the forum was that everyone in the construction trade from plumbers to electricians have failings; they double book, they fall short in deadlines and have cost overruns. But after its all said and done they do their best to finish the job on time as promised. The other trades think through the problem or through the difficulty and work with the rest of the team to pull it all together.

That may or may not be an accurate picture, but it is the perception. The elevator industry generally takes the opinion, too bad. That has to stop.

I always hate using football as an analogy, but it fits here. When I was playing I could miss a tackle or a block, miss a read or blow an assignment, but if I did everything I could for the team to be a success it was forgotten (usually after 100 down and ups). It is true that I might have to ride the pine, for a game or miss a first-half, but all was forgiven. I was welcomed back. No one was never endanger of being kick off the team for a mistake.

The elevator industry has a habit of acting like they can do what they want, when they want and there is nothing that can be done. Mistakes are common and often and little effort is made to make them right. If this keeps up they are going to find themselves kicked of the team.

Finding Ways to Change

But the time for change is coming. A revolution is starting. It may begin small, but we are hoping to detect the pain-point through the polling and forums and then lead to find solutions. It is going to take honest communication throughout the construction industry from architects to elevator maintenance companies, but change is on the way.

And this leads to the final point where we usually turn all this information into a pitch for our revolutionary product. Yes, you can click the links below for more information if you want, but that is not the purpose.

If you want to be a part of the elevator revolution and improve the way the elevator is placed, designed, started up and maintained we invite you to be a part of the solution. You can start by taking the simple five question poll. It will only take a couple minutes. You can then contact us and ask to be included on future phone conferences. We will discuss the poll in its entirety and you can have a hand in influencing the future of the elevator industry.

If you want more information about the MEM Elevator System just click the link below.

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