Elevator Poll Results In / Oct, 2023 – When it comes to polls the type you hear about most are of the political variety. I hate to say it, but those polls usually have a hidden purpose. They are not very straight forward and often try to lead to specific predetermined conclusions. Prognostication or propaganda? We approached our first of its kind elevator poll in a much different fashion. We actually wanted to know the truth about what construction professionals really had to say about elevators.
As a result we sent our simple five question poll to nearly 20,000 construction professionals from architects and engineers to project managers and elevator companies. We then took 12 months to gather and analyze results. Our purpose was to gauge and discover impressions, problems, shortcomings and possible solutions.
We also held multiple open forums and are now ready to share final results.
Our desire is to improve an industry that has not substantially changed in how it installs elevators or deals with the construction industry for over 150 years. To make improvements we wanted to start with actual information from the people that deal with elevators and have to live with the challenges they present.
After all, our goal is to lead an elevator revolution. You can’t lead anything unless you know where you are going. And knowing where you have been is also a big help.
As mentioned before to augment the polling data we also held a series of open forums regarding the elevator poll and industry concerns. The opportunity for input was vital because for a revolution to take off it must start with a well founded idea. But as the idea grows, connections are created and communication with like-minded individuals and companies come together. Then you can have true innovation and change.
The open forums discussed the results of the elevator poll, confirmed our suspicions and we connected through communication with folks that want the same thing; a responsive elevator industry that provides solutions not obstacles.
Everyone involved (including elevator professionals) want to change the practices and products for the better. So what are the findings?
You can access each individual graphics below by clicking on them. Using the polls and with the help of our open forums we came to some important conclusions for the elevator industry and how it is viewed by the construction industry as a whole. But don’t take our word for it. We encourage you to look at the graphics and add your comments below as to what your impressions are. Forward this to others for their input. As time goes by we can enhance our perspective. This is because we are searching for truth and not trying to promote a specific perspective. We feel communicating and continued analysis will help both industries (construction and elevator) improve.
The responses and discussion groups revealed the following:
The overall customer experience is negative regarding the elevator industry. Over 88% feel the experience was horrible to needs improvement. Over 40% felt it was horrible to barely tolerable. No sugar coating it, it is not a good result. However, keep in mind this attitude shifts dramatically depending on occupation or role. 90% of design professionals believe their experience to be generally good. Easy to use websites for plans are a big help. Turns out however, websites can’t install an elevator. This also means that the elevator industry focuses effort on the sale of elevator units, not difficulties of those downline from the decision.
A possible reason for the negative experience is the elevator interrupts job completion. 65% in our poll say the elevator always creates delays. At the end of any build, the pressure is on to finish up. Tensions run high as time is running out. One person we talked with about the frustration said, the elevator company indicated they would have to push out more than 6-months passed the expected occupancy date. Understandably he was apoplectic, but stuck and he knew it. His impression of the elevator industry is forever harmed.
The traditional elevator industry has no solution for the pace of the install. They will be done when they are done and the timelines for the elevator crew are often times at odds with the construction manager’s expectations. Bad communication and unresponsiveness may be the heart of the negative reviews.
The most important consideration regarding the purchase is on time start up and use. But there is no control over that with current industry standards. The conventional elevator is an immovable object stuck on the critical path. That creates a feeling of loss of control or helplessness.
Cost, Type of Conveyance and Structure are also concerns that sometimes present few options for improvement. Too often based on poor specs, builders are over sold regarding conveyance type for the building with hidden costs. Also, cost of the elevator does not encompass all the ancillary aspects of the build, so at the end of the project the actual investment in the elevator is unknown.
How much money per stop is wasted due to call backs of drywallers, flooring and painters? One construction professional has indicated the traditional elevator cost him $30,000 to $40,000 more per stop due to call backs of other trades. He found another alternative.
Good News! There is flexibility as no one polled automatically keeps the same elevator company due to past experience. This means change is possible. However, pushing the choice of elevator to the bidding process leads to specs that stifle innovation. As we have learned and discussed in our forums, elevator companies largely ignore the specs anyway. They supply bid packages with tons of caveats and wherefores, not even addressing specs. So why push the decision out to or past the bid process where you are now under more of their control?
By the time you are passed the bid phase, it is often too late to consider other alternatives without additional costs. All hope of innovation is gone. Ultimately, construction professionals are often locked into just a couple bad choices. It also sets in stone an unfavorable timeline for project completion.
Difficulties – Start up is the elephant in the room. It is a huge issue, but out often out of anyone’s control, including the elevator installer, especially regarding inspection and final approval. Cost overruns are a huge and constant issue. Also, the lack of communication costs time and money on the project. One example provided was the inspection of the elevator was pushed by the general contractor to be expedited. This led to the elevator being fully ready… but life/safety aspects of the building were still not complete. That meant a failed inspection and then change orders to return for a second scheduled inspection. Open communication would have resolved that issue before it became one.
This poll and open forums lead to a great starting point for the construction industry to begin to change how it views elevators and all the pitfalls. It also gives Modular Elevator Manufacturing and others in the elevator industry the perfect opportunity to change the industry from the inside out. In the next blog post, we will get into the specifics of how the elevator industry can change to improve its image, product and installation.
We will continue to discuss how a revolutionary way of dealing with real issues can improve your projects, reduce headaches and can lead to a better way of building. Elevators will never be problem free, but they can be improved and that is our hope as we lead an Elevator Revolution.
In the mean time if you want to know more about the MEM Elevator System please let us know by clicking a link below. You can take a virtual tour of our factory where we openly discuss our process and the elevator industry. You can also request a Fast Track Quote if you have a project in mind and are curious about the solutions we offer. One more reminder – please comment below. Your input is important.
Elevator Poll Opportunity to Change / Oct, 2023 – As most of you know we have been conducting a one of its kind poll. For the first time a poll was sent to the entirety of the construction industry regarding elevators. Architects, general contractors, engineers, design build firms and elevator professionals responded. Additionally, to have more clarity and to focus our efforts on real solutions we held a series of open forums where we discussed the results of the poll. We heard anecdotal stories that confirmed our findings and consistent reports of issues regarding the current traditional elevator industry.
After the poll and subsequent analysis we can say there is an opportunity to make changes for the better in the construction industry.
And that always was the point. The poll confirmed the problems that had always been rumored. Now we can begin a revolution to foment change that is solutions based. So in this article we are going to examine each of the five inferences the poll questions and forums confirmed and make some general suggestions for improvement.
After all, our desire is to improve an industry that has not substantially changed in how it installs elevators or deals with the construction industry for over 150 years. To make improvements we wanted to start with actual information from the people that deal with elevators and have to live with the challenges they present.
And then start the conversation about solutions. This is the beginning of the discussion regarding those solutions. We know where we have been and now we must start charting a path to where we are going in the future.
The polling and results of the open forums are pretty telling. The current way the construction industry and elevator industry function or rather doesn’t function, is a problem. Both sides have points and counterpoints, but change is stuck because solutions are slow to come forward and then equally slow to be embraced. The poll reflected this with a well documented reticence to adopt each other’s, other options.
We are not hiding the results because we want a full discussion of experiences that back up or reject the results and other inferences from the data we missed. The bottom line takeaway; there’s a problem. So much so that some are grasping for solutions. But don’t take our word for it. We encourage you to look at the graphics and add your comments below as to what your impressions are or the inferences you draw.
This is the beginning of thinking through the issues and not the final word. Just a discussion of possible solutions. This is a continuing of the dialog. We look forward to your input and feel communicating with continued analysis will help both industries (construction and elevator).
With that said, here are early inferences drawn from the poll and open forums:
The overall customer experience is negative regarding the elevator industry. Over 88% feel the experience was horrible to needs improvement. Over 40% felt it was horrible to barely tolerable. No sugar coating it, it is not a good result. However, keep in mind this attitude shifts dramatically depending on occupation or role. 90% of design professionals believe their experience to be generally good. Easy to use websites for plans is a big help. Turns out however websites can’t install an elevator. This also means that the elevator industry focuses effort on the sale of elevator units, not difficulties of those downline from the decision.
The results we found are uncomfortable. Keep in mind that this poll was sent to the elevator industry as well, so they know there’s a problem. The elevator industry front loads their efforts to the sale of the elevator and more importantly to the sale of the maintenance plan. That is their model. They know that if they are chosen they get decades of maintenance fees. So what can change the elevator market and its reputation? It is the market itself. Not to push the problem off to the customer, but until alternatives are explored by the buying public, the elevator industry will continue to be the monolithic monopoly it has become. Immediate considerations is to refuse to purchase an elevator with proprietary parts. Proprietary parts are the hook that keeps maintenance forever attached to the sale and handcuffs the buyer to the elevator company.
Also, consider moving the pain of the elevator selection to the front of the process. That is where longer-term issues can be addressed in the contract for the elevator. Once you are into or past the bidding stage it is in all likelihood too late to make a change as the hoistway placement and size has been determined. One solution being used by a frustrated builder discussed in our forum was to make the hoistway opening big enough to accommodate nearly any elevator. He felt it gave him more flexibility to shop and compare. The elevator problem is so great that losing building space was considered to be a reasonable solution.
The better option is prioritizing the elevator purchase before the drawings are complete and always purchase elevators with non-proprietary parts.
Delays are a huge issue. 65% in our poll say the elevator always creates delays. The nature of how conventional elevators are installed is the problem and solutions maybe limited unless you look into alternatives such as modular elevators. The hoistway is built along with foundation and there it sits until power and a controlled environment is secured.
At the end of any build, the pressure is on to finish up. Tensions run high as time is running out. One person we talked with about the frustration said, on a job the elevator company pushed out completion more than 6-months passed the expected occupancy date. Understandably he was apoplectic, but stuck and he knew it.
The traditional elevator industry has no solution for the pace of the install. They will be done when they are done. The timeline for the elevator crew is often times at odds with the construction manager’s expectations. Increased communication can be a big help, but this can’t be just chatter. There must be clear timelines to be adhered to and notification of steps to completion must be communicated clearly to everyone involved. This is especially true regarding life/safety trades and when they are checked off as complete. One phone line can cause delays of weeks and costly change orders.
Explore other options. With modular elevators the elevator arrives already installed and can even be used as the construction hoist. It sets in a couple hours and the start up is a week long process not months. With traditional elevators, back ordered components, over-stretched elevator crews, and even poor weather can stall or even stop installation. When the installation takes place in a factory there are no such delays.
The most important consideration regarding the purchase is on-time start up and use. But there is no control over that with current industry standards. The conventional elevator is an immovable object stuck on the critical path. That creates a feeling of loss of control or helplessness.
Cost, Type of Conveyance and Structure are also concerns that sometimes present few options for improvement.
Regardless of the type of elevator, the inspection process is out of the hands of the elevator contractor in most jurisdictions. These must be scheduled in advance. So the solution is to make sure you have a checklist of completed items, before the inspection is scheduled. Call backs can mean costly change orders and delays.
When it comes to costs that is often linked with conveyance. Watch out for being oversold. It has been relayed to us in any number of conversations that traction or roped units are being recommended for extremely short travel distances. The initial cost for traction units is higher as well as the lifetime costs through maintenance agreements. Quit over buying your needs.
Additionally, cost of the elevator does not encompass all the ancillary aspects of the build, so at the end of the project the actual investment in the elevator is most often not known. How much money per stop is wasted due to call backs of mud and rock crews, flooring installation and painters? One construction professional indicated the traditional elevator costed him $30,000 to $40,000 more per stop due to call backs of other trades. He found another alternative.
If you want the elevator off the critical path a modular elevator is the route to go. The market for modular elevators is expanding with large elevator companies offering alternatives overseas and new companies starting domestically. Modular is the future for low and mid-rise applications.
There is flexibility! No one polled automatically keeps the same elevator company due to past experience. This means change is possible. But it seems the choice is pushed back to the bidding process creating a lack of flexibility and specs makes innovation difficult.
Using your flexibility to make choices early is the best alternative. By the time you get to the bidding process all of the flexibility you once had is gone. You are locked into the same traditional models that you have always used.
The bidding process leads to specs that stifle innovation. As we have learned and discussed in our forums, elevator companies largely ignore the construction specs in any case. So why push the decision out to or past the bid process were you are now under more of the elevator company’s control?
By the time you are passed the bid phase, it is often too late to consider other alternatives without additional costs. All hope of innovation is gone. Ultimately, construction professionals are often locked into just a couple bad choices so leave your options open, it maybe counterintuitive but research and decide early.
Finally – Start up is the elephant in the room. It is a huge issue, but out often out of your control and even out of the control of the elevator installer, especially regarding inspection and final approval. Cost overruns are constant.
One truism confirmed in our conversations is that lack of communication costs time and money on the project. One example was the push by the general contractor to expedite the elevator inspection. It led to the elevator being fully ready but life/safety aspects of the building were still not complete. That meant a failed inspection and then change orders to return for a second inspection. Open communication would have resolved that issue before it became one.
There are options that include a fully functioning elevator installed that can be used as the construction elevator and then converted to a passenger elevator once construction is complete. Knowing it runs and passing inspection as a construction elevator, is a big benefit to final turn over of the unit. It certainly speeds the elevator to complete readiness faster.
This poll and open forums led to a great new starting point for the construction industry to begin to change in how it views elevators and all the pitfalls. It also gives Modular Elevator Manufacturing and others in the elevator industry the perfect opportunity to change the industry from the inside out. We again are asking you to join us in this revolution. That does not mean buying a Modular Elevator Manufacturing System. It means looking at the elevator industry afresh and deciding early on what mode of vertical transportation works best for the project you are on.
We will continue to update and change our recommendations as responses pour in. Based on the response so far, it is evident there is a problem out there and we can begin to fix it together. The industry can change and improve its image, product and installation methods.
Also, by working together we can reduce headaches, improve start up times and cut costs. That will lead to better strategies and decisions when including an elevator in your project. Elevators will never be problem free, but they can be improved upon and that is our hope as we lead an Elevator Revolution.
In the mean time if you want to know more about the MEM Elevator System please let us know by clicking a link below. You can take a virtual tour of our factory where we openly discuss our process and the elevator industry. You can also request a Fast Track Quote if you have a project in mind and are curious about the solutions we offer. One more reminder – please comment below. Your input is important.
We conducted and continue to poll the construction industry regarding how well the elevator industry performs in five specific areas. The elevator poll results are beginning to paint a picture! The participants include architects, project managers, engineers, building owners, investors and everyone in between. We will be using these numbers to establish a new normal and revolutionize multi-story construction processes. As an elevator manufacturer we know there are shortcomings in our industry and this is an important first step in making changes and being a part of an elevator revolution.
Your input is valuable so let your voice be heard. You can still take the poll and we will update the results.
We have already and will continue to conduct open forums based on various construction vertical markets to get additional input. This will greatly help in fomenting the change we all need to see. You will see a picture beginning to emerge through our polling and our first discussion with the parking structure industry leaders.
With that said, here are the results of each question in the poll:
The ranking is on a one through five scale with 1 being horrible and 5 being great. This result was honestly and unfortunately not surprising. It has long been asserted that the elevator industry is not being responsive to the needs of the construction industry.
During the forum, a number of examples were put forward to explain the low numbers by the poll participants.
We were holding the forum to only an hour out of respect for time that participants were willing to expend. However, this question alone could have filled the entire hour and more.
The upshot is that the elevator industry needs to quit kidding itself. There is not only the perception of a problem deeply engrained in the industry, there is one. Other trades, owners, design/build firms, project managers and just about everyone in the construction industry feels pain points regarding the elevator. They also have real world examples of areas that need some or significant improvement.
The elevator poll results show delays. But, all construction projects have delays. And, as we know delays cost money. It pushes back occupancy, interferes with other trades necessitating call backs and rescheduling and is a headache to manage. But is the elevator industry any worse than the next subcontractor?
From the elevator poll results it appears that the elevator usually creates major delays or always causes some delays. The forum respondents backed this up with the following thoughts:
It is starting to feel like a recurring theme and we are only at Question 2. Quality communication of timelines, expectations and scheduling is a big problem. Also, the perception is that there is little care about the project overall. This seems to be consistent in the polling and the forum discussion.
As you can see the responses were varied and often based upon the role that each respondent has in the project. One of the issues the elevator industry must face is the variety of customers they must provide service to. Customers meaning anyone that they need to communicate with and have a vested interest in the project.
For instance the needs of the architect and engineer regarding the structure are very important, as is traffic flow and design. But those issues may not even be on the building owner’s radar. However, the timeline of the elevator is much more important to them and the project manager.
Overall, the forum revealed that machine roomless elevators are here to stay and have market acceptance even in some jurisdictions that were dragging their feet. This is despite the lack of need regarding speed of travel or increased costs. The space savings generally was not an issue with the parking lot sector although others, by the poll numbers, felt it was important.
Additional comments included that adding significant time to the estimated job completion due to the elevator installation was crucial. Also, costs were not generally as important as on time completion and a high-quality overall product.
This question is the one that was predictable and not a surprise in the least. It was acknowledged in the forum that they often go with the same manufacturer over several projects. However, they do not hesitate to rotate through the options.
In any case, the decision is made fairly early in the process. However, over time they have learned to build the hoistway, regarding traditional elevators, large enough to accommodate options from a variety of elevator companies.
In the forum it was surprising how often last minute changes had occurred. Last minute increases in the pricing or lack of availability of timely installation were included as the reasons.
The most common difficulty and the most glaring issue in the forum regarding the elevator is both the start up and scheduling of the inspection. That is followed by costs and overruns created by continual change orders.
There was also an acknowledgement that lack of quality communication continues to be a recurring theme. Again the timing of the state inspection was also an important topic. It seems that there are consistent breakdowns in communication. Often the contact person with the elevator company changes with turn over and then there is no notice given to the construction company. This leads to emails or phone messages going to previous employees and there being no response. As a result, the project manager has sent notice to the elevator company, but no one is there to respond.
It seems the construction company cannot keep track of the players and when they do, they are not viewed as team players.
It is still a bit early to know all the right conclusions, however even early on we can start to paint a picture. From the forum and the poll it seems communication is lacking. But, that does not mean just communication in general. Communication needs to be quality. That means awareness of the elevator processes and motivations from the selling the unit to the inspection. A step-by-step organized guide may need to be compiled with easy to follow guides to installation and start up. Not one just for modular elevators, but one for all elevators. Clear concise information is needed. That would help solve many problems.
There also needs to be a real examination of ways to increase efficiency in the process. Moving some of the sticking points closer tot he front end instead of the backend. There are better ways for an industry that has largely stayed the same since the 1800’s.
Lastly, there needs to be honesty in dealing with and commitment to our customers. Not just the folks that are paying for the elevator, but everyone throughout the process from sales to the final user. This is a significant shortfall of the elevator industry.
We still need more data from the elevator poll results to make a better assessment and improvements so please take a couple of minutes and let us know what you think about the elevator industry. Also, we want a free flow of communication, even if it is hard to say or might offend. If you look at this data a different way or see potential solutions please let us know. We want to lead an elevator revolution, but it won’t be possible without you.