Elevator Poll Results In / Oct, 2023 – When it comes to polls the type you hear about most are of the political variety. I hate to say it, but those polls usually have a hidden purpose. They are not very straight forward and often try to lead to specific predetermined conclusions. Prognostication or propaganda? We approached our first of its kind elevator poll in a much different fashion. We actually wanted to know the truth about what construction professionals really had to say about elevators.
As a result we sent our simple five question poll to nearly 20,000 construction professionals from architects and engineers to project managers and elevator companies. We then took 12 months to gather and analyze results. Our purpose was to gauge and discover impressions, problems, shortcomings and possible solutions.
We also held multiple open forums and are now ready to share final results.
Our desire is to improve an industry that has not substantially changed in how it installs elevators or deals with the construction industry for over 150 years. To make improvements we wanted to start with actual information from the people that deal with elevators and have to live with the challenges they present.
After all, our goal is to lead an elevator revolution. You can’t lead anything unless you know where you are going. And knowing where you have been is also a big help.
As mentioned before to augment the polling data we also held a series of open forums regarding the elevator poll and industry concerns. The opportunity for input was vital because for a revolution to take off it must start with a well founded idea. But as the idea grows, connections are created and communication with like-minded individuals and companies come together. Then you can have true innovation and change.
The open forums discussed the results of the elevator poll, confirmed our suspicions and we connected through communication with folks that want the same thing; a responsive elevator industry that provides solutions not obstacles.
Everyone involved (including elevator professionals) want to change the practices and products for the better. So what are the findings?
You can access each individual graphics below by clicking on them. Using the polls and with the help of our open forums we came to some important conclusions for the elevator industry and how it is viewed by the construction industry as a whole. But don’t take our word for it. We encourage you to look at the graphics and add your comments below as to what your impressions are. Forward this to others for their input. As time goes by we can enhance our perspective. This is because we are searching for truth and not trying to promote a specific perspective. We feel communicating and continued analysis will help both industries (construction and elevator) improve.
The responses and discussion groups revealed the following:
The overall customer experience is negative regarding the elevator industry. Over 88% feel the experience was horrible to needs improvement. Over 40% felt it was horrible to barely tolerable. No sugar coating it, it is not a good result. However, keep in mind this attitude shifts dramatically depending on occupation or role. 90% of design professionals believe their experience to be generally good. Easy to use websites for plans are a big help. Turns out however, websites can’t install an elevator. This also means that the elevator industry focuses effort on the sale of elevator units, not difficulties of those downline from the decision.
A possible reason for the negative experience is the elevator interrupts job completion. 65% in our poll say the elevator always creates delays. At the end of any build, the pressure is on to finish up. Tensions run high as time is running out. One person we talked with about the frustration said, the elevator company indicated they would have to push out more than 6-months passed the expected occupancy date. Understandably he was apoplectic, but stuck and he knew it. His impression of the elevator industry is forever harmed.
The traditional elevator industry has no solution for the pace of the install. They will be done when they are done and the timelines for the elevator crew are often times at odds with the construction manager’s expectations. Bad communication and unresponsiveness may be the heart of the negative reviews.
The most important consideration regarding the purchase is on time start up and use. But there is no control over that with current industry standards. The conventional elevator is an immovable object stuck on the critical path. That creates a feeling of loss of control or helplessness.
Cost, Type of Conveyance and Structure are also concerns that sometimes present few options for improvement. Too often based on poor specs, builders are over sold regarding conveyance type for the building with hidden costs. Also, cost of the elevator does not encompass all the ancillary aspects of the build, so at the end of the project the actual investment in the elevator is unknown.
How much money per stop is wasted due to call backs of drywallers, flooring and painters? One construction professional has indicated the traditional elevator cost him $30,000 to $40,000 more per stop due to call backs of other trades. He found another alternative.
Good News! There is flexibility as no one polled automatically keeps the same elevator company due to past experience. This means change is possible. However, pushing the choice of elevator to the bidding process leads to specs that stifle innovation. As we have learned and discussed in our forums, elevator companies largely ignore the specs anyway. They supply bid packages with tons of caveats and wherefores, not even addressing specs. So why push the decision out to or past the bid process where you are now under more of their control?
By the time you are passed the bid phase, it is often too late to consider other alternatives without additional costs. All hope of innovation is gone. Ultimately, construction professionals are often locked into just a couple bad choices. It also sets in stone an unfavorable timeline for project completion.
Difficulties – Start up is the elephant in the room. It is a huge issue, but out often out of anyone’s control, including the elevator installer, especially regarding inspection and final approval. Cost overruns are a huge and constant issue. Also, the lack of communication costs time and money on the project. One example provided was the inspection of the elevator was pushed by the general contractor to be expedited. This led to the elevator being fully ready… but life/safety aspects of the building were still not complete. That meant a failed inspection and then change orders to return for a second scheduled inspection. Open communication would have resolved that issue before it became one.
This poll and open forums lead to a great starting point for the construction industry to begin to change how it views elevators and all the pitfalls. It also gives Modular Elevator Manufacturing and others in the elevator industry the perfect opportunity to change the industry from the inside out. In the next blog post, we will get into the specifics of how the elevator industry can change to improve its image, product and installation.
We will continue to discuss how a revolutionary way of dealing with real issues can improve your projects, reduce headaches and can lead to a better way of building. Elevators will never be problem free, but they can be improved and that is our hope as we lead an Elevator Revolution.
In the mean time if you want to know more about the MEM Elevator System please let us know by clicking a link below. You can take a virtual tour of our factory where we openly discuss our process and the elevator industry. You can also request a Fast Track Quote if you have a project in mind and are curious about the solutions we offer. One more reminder – please comment below. Your input is important.